If you feel that the productivity of the department and the workload of the employees fluctuates, or you find some employees overloaded and others underutilized, we can jointly carry out an analysis of the productivity of the department, the so-called “Productivity scan”. Together we will select the department to be analysed and prepare a process audit.

In the first step, we will map all process activities in the department and prepare a data and productivity measurement strategy. We do everything in an open way and include all representative participants in each process. Based on the inputs, we prepare a data collection plan and a snapshot of the distribution of activities during the day. Our experienced team of “data collectors” is very empathetic, observes processes and identifies sub-sequences. The team calibrates and begins to measure individual process times and other necessary information. In addition to data, we collect suggestions, opportunities for process and technical improvement.

After the detailed data collection comes the data analysis, which is created by our experienced Black Belts. We measure the capacity utilization of people (TTE index), the variability of performance, but we also take into account the added value of individual activities. We compile everything into an output with our recommendation.

The result of this process audit is a capacity study describing as true a picture of real performance as possible. In the form of small Kaizen workshops that are included, we look for ways to improve the process or allocate resources differently.

If you want to understand, measure and optimize processes throughout your company, we can also help you implement Business Process Management in your organization.